Q@A
- Why is registration required?
Creating an account in our store will facilitate the possibility of quick and easy shopping, access to order history, the ability to track the status of the order and the best contact with our Customer Service Office.
- Can I place an order over the phone?
In case of any difficulties with placing an order online, our consultants will be happy to help you. For assistance, please contact us by phone from Monday to Friday from 9.00 to 17.00 at the telephone number +48 787-902-575 or email sklep@lediplomate.pl
- Where can I check the status of my order?
Registered customers can check the current status of the order after logging in to the Customer Panel in the "Orders" tab. In addition, you are informed about all changes in the order status by e-mail. Should you have any additional questions or concerns, please contact us at the following e-mail address: sklep@lediplomate.pl
- Can I get a VAT invoice?
At the customer's request, for purchases over 450 PLN, it is possible to issue a VAT invoice for the items purchased in our store. For this purpose, when placing an order in "Delivery Data", select the VAT INVOICE option and provide the invoice data. The VAT invoice will be sent together with the completed order. For orders below 450 PLN, it is possible to issue a simplified invoice.
- Can I change the shipping address to a different address than the one provided during registration?
The completed shipment can be sent to any address indicated by you. For this purpose, during the final part of the order, in the "Comments" field, enter the new address to which you wish the package to be delivered.
- What should I do if the ordered goods arrive damaged?
All products are shipped in cardboard packages, which are designed to properly protect the goods during transport. The outer cardboard packaging is covered with a company tape, which guarantees that no one had access to the contents of the shipment during transport. If the delivered parcel shows clear signs of damage (it is crushed, the cardboard box is torn, etc.), you can refuse to collect it, then the parcel will be returned to the sender. The customer may also collect the package and check for a damage report in the presence of the carrier's employee.
- Forms of delivery and shipping costs:
- PACZKOMATY 24/7 INPOST
order below 125 PLN - costs 12 PLN
order from 125 PLN - FREE DELIVERY
- COURIER INPOST
order below 125 PLN - costs 14 PLN
order from 125 PLN - FREE DELIVERY
- CASH ON DELIVERY
order below 125 PLN - costs 16 PLN
order from 125 PLN - FREE DELIVERY
- PICKUP IN OUR STORE
always FREE - regardless of the value of the order
- Can I pick up my order in person?
Yes, after completing all ordered products, we will inform you about the pending order. If you have chosen the option "pickup in person", please visit our store in Warsaw, ul. Ateńska 10, 03-978 (Saska Kępa)
- Why is fresh meat available only for pickup?
The regulations of the courier companies clearly state that it is forbidden to ship fresh food (such as meat) or requiring special transport conditions, e.g. temperature control. We invite you to visit our shop in Warsaw, ul. Ateńska 10, 03-978 (Saska Kępa)
- Why can't I see the prices?
We would like to inform you that each Distributor's website does not publicly display the retail prices of products on the pages of individual products on websites. The prices will be available after logging in or registering, after which the customer will receive his individual unique code necessary to log in and place an order.
- How can I pay for an order?
LeDiplomate.pl offers you the following payment methods:
- Fast electronic payments by Shoper during the ordering process
- Online bank transfer (courier service)
- Cash on delivery
- Can I change the personal data provided during registration?
You can edit the personal data provided during registration at any time. After logging in, just go to the Client Panel -> Profile Editing tab, where you will be able to change the password, telephone number and e-mail address
- Shipment schedule:
We send your orders regularly. Shipment is on Monday, Wednesday and Friday. Orders placed after 12.00 on Friday (or unpaid so far) will be processed for the next week.
- I received information about the shipment of my package a few days ago, but the package has not yet arrived?
Sometimes a parcel is delivered when the addressee is not at home and it is not possible to collect the parcel. In this case, please contact our company by phone: +48 787-902-575 or by e-mail sklep@lediplomate.pl, where you will obtain the number of the consignment note.